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Although the construction aspects of a decking project are likely
to be the most important consideration as quality in construction
delivers the satisfaction of good performance over a long life,
your Deck Master is also committed to providing high levels of
service and making the personal interaction, before, during and
after construction as enjoyable as possible - recognising that a
deck is a construction project and there cannot help be some
disruption to your normal lifestyle during construction..
The service aspects of the Deck Master offering are outlined
below -
Your Deck Master:
- will return your calls and speak courteously to you, actively
listen to what you are saying and answer questions and clarify
issues in a positive manner
- will keep appointments or give as much notice as possible to
reschedule if unable to meet with you as arranged .
- is always seeking to provide exceptional service and
satisfaction, however because of the variability of work at
different times of year, may not be able to provide you with a
quote - better to be honest rather than providing an unrealistic
price or stretching out the start and construction time because
of taking on more work than can be completed to a high standard
- will provide the option of higher quality products and
construction techniques and explain the additional benefits which
can be achieved
- will offer to go through the
Deck Master Construction Standard
with you as a way of highlighting the primary material and
construction quality issues and allowing you to make an informed
decision as to which of the optional practices you would
like used on your project.
- will maintain a neat and tidy appearance, consistent with a
decking professional
During construction
Your Deck Master:
- Will maintain the construction area in as tidy a condition as
possible
- Will keep you advised of progress
- Raise any potential problem areas with the customer
- Will promote communication as a way of avoiding
misunderstandings
- Put major issues, including variations, in writing so as to
avoid any misunderstandings.
- Provide written quotes for any variation to ensure that you are
aware of the extent of the variation and approve any variation
before proceeding.
- Ensure that the excitement and anticipation of a new deck is
complemented by quality service, construction and performance.
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